Requirements

• Dogs and Cats must be fully vaccinated at least 14 days before admission to the kennels and cattery and must cover the duration of the stay (3 days for Canine Cough).
• Certificates are required on admission to the kennels and cattery.
• Dogs and Cats should be wormed and treated for fleas before their stay with us; if we suspect your pet to have any parasites you will be contacted and they will be treated at your expense.
• Please bring your dog and/or cat’s bedding and any toys if they have them.
• Dogs boarding for the first time should complete an initial assessment day, to assess their suitability to the environment. 

Terms

• The kennels and cattery accept no responsibility, financial or otherwise, for damage to or loss of owner-provided collars, bedding, toys, etc.
• Should your dog and/or cat needs veterinary care at the kennels, the management will transport/contact a veterinarian at the owner’s expense.
• We have the right to refuse entry of any dog/s and/or cat/s to the kennels and cattery.
• By confirming your dog/cat can mix with others of it own species, you accept that risk of injury can occur

Charges

• Fees accumulated over your dog/s and/or cat/s stay must be paid for before your dog/s and/or cat/s are removed from the premises.
• You are liable to pay for the full booking made even if you collect early.
• Cancellations must be made within 48hours for daycare and boarding.
  Failure to do so will incur a cancellation fee (1-3 day stay 100% charge of total bill) (Over 3 day stay 50% charge of total bill)
• Late fees apply. Pick up/drop-offs outside of stated opening hours are not guaranteed and will incur a$25 fee within 30 minutes of indicated time or $50 after that
• All invoices must be paid in full within 7 days of your pet leaving the facilities. The date will be stated on your invoice. Failure to do so will incur late fee charges.